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The PlayStation 4 was released last Friday in the US. There have been a few issues users have been running into, such as HDMI problems, bricked consoles, and the troublesome blue light issues. Sony says that 1% (10,000) of their PlayStation 4 units have been affected. A Sony representative speaks with IGN and assures that Sony is working on getting users their replacement PlayStation 4 units. Although that's 10,000 unhappy customers, 10,000 out of a million units isn't too bad. Sony's representative also mentions that the rumor of replacement consoles being shipped in 2014 is false, and that customer support is immediately replacing units with expedited shipping.
Sony representative speaking with IGN: "We understand the frustration of consumers that have had a problem and are working with them and our retail partners to help troubleshoot issues and ensure affected units are exchanged. Rumors' online stating that PlayStation customer service is informing people that it will take six weeks to get a replacement unit. Those rumors are false. Our customer support team is exchanging units with new replacements immediately and with expedited shipping."
We've been covering the PS4 as much as can here at TweakTown, but it looks like some keen shoppers have been slapping down their plastic over at eBay for the next-gen console, with over 10,000 consoles sold over the launch weekend alone.
Retailers (who sell over eBay as well as in-store) and some everyday people (who bought the PS4 and re-sold it on eBay) accounted for over 10,000 PS4s to be sold over the weekend just gone. eBay has said that "more than two PS4s [were] sold on eBay every minute." That is an insane number of PS4s over a 48-hour period!
Tested has some interesting results for the world, where it has tested the PS4s internal HDD against a Samsung-built SSD, and a hybrid 1TB drive. Check out the video below.
As you can see, the SSD isn't that much faster than the hybrid drive - which is much cheaper, and much bigger - but the stock drive is slow as hell. Something I noticed is that loading games on the PS4 seems to take forever, but I'm comparing this to my all-SSD PC. Maybe it's the PS4 OS that needs some work.
So, as you can see, it looks like a hybrid HDD is the way to go.
One last chance to pre-order your Xbox One! Amazon will be releasing a last batch of Xbox Ones tomorrow morning on the 20th at 8am Eastern time/5am Pacific time. Amazon mentions supplies will be limited. Amazon's one click pay option will come in handy here, so make sure you have it set up because it might just be a race of who hit the buy button the quickest.
Games shouldn't be a problem, many retailers have most titles and accessories for the Xbox One available for purchase right now and they shouldn't be short in demand. If you're lucky enough to get your hands on a Xbox One from Amazon's last batch your console should be at your doorstep on launch day, Friday the 22nd.
Microsoft announced that the Twitch live game streaming feature won't be available at launch. It will be delayed until "the first part of 2014." Sony's PlayStation 4 has had Twitch since launch. The people at Microsoft are saying they are working on it so it can meet expectations of the community. Although there will be a delay for the Xbox One version, it will however support instant switching and you will be able to use Twitch with the Xbox One's Snap feature.
Xbox Wire Blog: "We know the ability to instantly broadcast gameplay is something the gaming community is excited about, and we are too. We are working to ensure the initial Twitch on Xbox One broadcasting experience meets the expectations of the Twitch community, so while this feature won't be available right away, we'll let you know as soon as it is ready. Our goal is to deliver it during the first part of 2014."
Today Microsoft began rolling out its new Xbox One compatible SmartGlass app for Windows Phones. While most of the existing SmartGlass App features are present, there are just as many new Xbox One exclusive features in the new app. Xbox One users can now control which apps they snap to the Xbox One screen directly from their Windows Phone.
Additionally, new features such as the Xbox Live activity feed, a new menu section, and even a home section that lets you quickly access pins is available. A new setting in the app will also allow users to prevent their phone from locking while the app is open, thus preventing the phones screen from going dark while gaming and using your phone as an accessory. Microsoft did not elaborate as to why they chose to release a separate Xbox One version of the app, but I suspect it is due to API incompatibilities.
Two men have been shot, one fatally, over a PlayStation 4 sale that went bad. The event happened in Orlando, Florida, with police confirming Emmanuel Johnson, had agreed to meet a man outside Orlando police HQ at 4:30pm to buy his PS4.
Well, the location was changed at the last minute, and Johnson ended up dying from his gunshot wound. It's a sad story, especially over something that is worth $399, and a life has been lost. It is the first PS4 robbery, and unfortunately, it most likely will not be the last.
Many of those who bought PlayStation 4 consoles early are experiencing frequent and sometimes system bricking errors, and today we are learning that replacement systems will not be arriving until 2014. Call it sabotage, an acceptable margin of failure, or poor design, the fact still stands that many PlayStation 4 owners will have to wait months to get their consoles replaced.
The issues range from poor thermal dissipation which leads to overheating, while other reports suggest a red-ring-of-death type event where the PS4 will fail to boot, and will flash the status LEDs indicating an error. While this is common for the first devices off the assembly line, the true cause could be much more nefarious and could involve internal sabotage at the time of manufacture.
A report from Geek.com says that Sony is now telling customers that replacement PS4 units will not be available for shipping until February . If you purchased your dead PS4 from Amazon.com and opted for the extended warranty, then you could get your replacement console as early as January 2014, but you should expect to wait until Feburary like everyone else. Best Buy and GameStop also could see replacement units arrive as early as January, but that is still up in the air as well.
Sony released the PlayStation 4 last Friday on the 15th. Users are reporting a few issues with the console such as the HDMI problems and some consoles are arriving bricked or have a blinking blue light. Sony has a support thread up on their forums to help users that have got this problem.
Sony has not pointed out what is causing the issue, their posts on the Sony forums are listed as "no video/audio output" "console powering off after blinking blue light" and "blue indicator light blinking" The Issue might be caused by TVs not being compatible or not being up to date on their firmware, according to Sony. Currently 40% of Amazon reviews are a one star for the PlayStation 4. Sony says they will be replacing all the affected consoles.
One million times $399 is a cool $400 million or so, which is the amount of money Sony made in the first 24 hours of the PlayStation 4 being on sale. The 1 million PS4 units are only counted from the US and Canada launches, so this number should skyrocket in the coming weeks.
Sony estimates that as the PS4 launches in more territories, that number should reach around 3 million before the New Year is here. By March 2014, the Japanese electronics giant wants to hit 5 million, which I don't see being a problem at all. President of Sony's game division, Jack Tretton, has said: "This is a marathon, not a sprint, but getting out to a nice start is a good thing. That hurdle has been cleared. We're very, very confident we're in great shape."