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Comcast subscribers who dealt with Internet trouble throughout Monday will receive a $5 voucher from the cable company. Even though many users reported problems that reportedly started Monday morning, Comcast's service entirely dropped around 6:30 PM local time - and trying to log back on was difficult.
Comcast is blaming a hardware failure in some of its DNS servers, but the DNS issue impacting Internet service and VOD has been resolved.
"Since the incident, we have been working non-stop to fully understand the problem and bring additional DNS capacity online in the affected areas, so we can prevent it from happening again," Comcast said in a public statement. We all rely on the Internet and expect it to be there when we need it. We are directly reaching out to those who reported problems last night to offer our apologies and a credit for lost service.
Rap industry icon Jay-Z has had many success stories throughout his career, but his multi-million-dollar decision to purchase Tidal still needs a lot of work.
"We're gathered... with one voice, in unity, in the hopes that today will be another one of those moments in time, a moment that will forever change the course of music history," artist Alicia Keys said during the Tidal press conference earlier in the year. While the record industry struggles in trying to generate revenue from streaming services, it looks like Tidal is struggling even more.
In a changing landscape that is dominated by Spotify and Pandora, it looks like music listeners don't have many reasons to bother giving Tidal a shot. Despite Jay-Z previously saying the service is "just fine," it remains to be seen how he will help win over music listeners.
The Recording Industry Association of America (RIAA) and musicians don't seem overly enthusiastic that music listeners would rather stream music instead of pay for individual downloads. Taylor Swift's decision to pull her music catalog from Spotify, which hurt her music listeners more than the streaming service, didn't earn much praise.
The International Federation of the Phonographic Industry (IFPI) said its music revenue dropped 0.4 year-over-year, accounting for $14.97 billion in 2014 - while revenues have slid for more than one decade. However, the number of subscribers to a premium streaming service continues to increase, from 28 million in 2013 up to an estimated 41 million people in 2015.
To start the year, a report indicated the streaming music market is absolutely booming, as paid downloads continue to slide - and that has many people in the record business concerned. The transition from physical album sales and paid downloads towards streaming music will continue, and record labels trying to pressure streaming services won't do any good - music listeners want to be able to use services such as Spotify and Pandora, but are willing to pay to do so.
Comcast, Time Warner Cable and Charter are notorious for their poor customer support, which they've tried to improve, and are in the basement yet again, according to a recent survey from the Consumer Reports National Research Center.
The survey studies TV, Internet, and phone service subscriptions, or bundled packaged for all three services - and the results may not be surprising, yet are still extremely frustrating. Overall, 20 of 24 TV service companies received the lowest score Consumer Reports dishes out, while 39 ISPs received a middling score for Internet service.
"Today more than 90 percent of all our appointments are one-hour windows or specific time of day," a Time Warner spokesperson told CNET. "We're bringing dramatically faster Internet speeds and more than 20,000 on-demand choices to customers in markets throughout the country, and we've also introduced a new six-tuner, 1-terabyte DVR to meet viewer demand. And we're going to keep working every day to make TWC the most reliable, highest-value choice in the areas we serve."
Game retailer GameStop released strong Q1 2015 results, up 8.1 percent (3.34) to $44.18 to end the day, after many investors predicting the company's stock would actually suffer. Overall, the retailer also saw an average 8.6 percent in same store sales year-over-year, as the company continues to evolve during changing times.
"We're such a complex animal," said Paul Raines, CEO at GameStop, in a statement published by BloombergBusiness. "There is no elevator pitch for GameStop." It's an incredible announcement, as more gamers and financial investors feel GameStop will eventually end up just like Blockbuster: gone.
Amazingly, the store has managed to evolve despite many gamers choosing to download and install game content, leaving behind physical game sales. However, GameStop has 30 percent to 40 percent market share in digitally licensed content, providing extra game levels and other DLCs.
US District Judge Katherine Forrest has given Ross Ulbricht, the founder and operator of Silk Road, a life sentence in prison. The underground website was involved in more than 1.5 million transactions that netted $214 million, and Ulbricht was described as the "kingpin of a worldwide digital drug trafficking enterprise."
Ulbricht was convicted of distributing narcotics on the Internet and engaging in a continuing criminal enterprise, among other charges. He automatically faced a minimum 20-year prison sentence, though it was expected he would receive a much harsher sentence. The judge noted: "What you did in connection with Silk Road was terribly destructive to our social fabric..."
"He developed a blueprint for a new way to use the Internet to undermine the law and facilitate criminal transactions," according to a statement from the US attorney for the Southern District of New York. "Using that blueprint, others have followed in Ulbricht's footsteps, establishing new 'dark markets' in the mold of Silk Road, some selling an even broader range of illicit goods and services."
Taylor Swift pulled her music from Spotify, with her record label showing little interest in working with the music service. Unfortunately, her decision doesn't actually hurt Spotify, and leaves her music fans with one less outlet to listen to her music.
It's unknown how much money Spotify actually paid out to Swift's record label, Big Machine, though most of her money is made from live music concerts and promotional appearances.
Spotify, the No. 1 streaming service, pays a whopping 70 percent of revenue directly to the music labels - writing a check for around $1 billion in 2014 - with the number of subscribers increasing in 2015. However, the record labels only collect less than one penny for each song played through the popular service.
Jony Ive has been an integral part of Apple for quite sometime now, with the company recently promoting him from Senior Vice President, to Apple's first-ever Chief Design Officer.
Ive's new role as Chief Design Officer will have him "oversee the company's broader design efforts" reports Engadget, but there will be "leaders dedicated to user interfaces", the site adds. Ive has explained the move, saying that it "frees [him] up" from the usual management role, and let's him focus on design work.
Apple's new "spaceship" campus has had Ive's eye on design helping the futuristic new campus and its design, but this new role for Ive might hopefully change the direction of the look and design of the future iPhone.
Comcast couldn't get a deal done to purchase Time Warner Cable, but it looks like Charter Communications is one step closer. Charter and TWC are reportedly close to a $55 billion acquisition deal, in what would help create a sudden new cable powerhouse.
The $55 billion acquisition is 47 percent higher than what Charter offered in 2014 - and 14 percent higher than TWC's most recently closing stock price. It's possible a public announcement could be made as soon as Tuesday morning, with the deal pending government approval.
Following news that Comcast was unable to acquire TWC, there seemed to be immediate interest from Charter once again. The Comcast-TWC merger would have given the company around 40 percent control of the competitive high-speed broadband market - while a Charter-TWC deal would be about 20 percent overall market share.
It's that time again folks, where BlackBerry is being eyed up and down for an acquisition... from Microsoft. Yes, the maker of Windows and the Xbox is reportedly looking at acquiring BlackBerry.
Alternate sources are saying that even the likes of Xiaomi, Lenovo and Huawei are also interested in picking at the bones of the former company known as Research in Motion. Microsoft is reportedly talking with a few investment firms about a possible acquisition of BlackBerry, where it would upgrade its entire line of business mobile solutions and its patent portfolio in the Internet of Vehicles (IoV) as well as the mobile platform and communications sectors.