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Telecommunications Industry complaints drop for some providers

The Telecommunications Industry Ombudsman reports that complaints are reducing at a comforting rate
By: Chris Smith | Internet & Websites News | Posted: Nov 16, 2015 1:34 pm

With the sheer volume of users on the internet gaining by the minute, some comforting information has been published by Australia's Telecommunications Industry Ombudsman recently, stating that complaints are down across the board, seemingly meaning that many telco's are doing much better than before.




Overall there has been a reported 10.5 percent drop in complaints compared with 2014, seeing Vodaphone improve the most, showcasing a lower complaints figure over five consecutive quarters. Also on the mend is Telstra, experiencing a drop of 2500 complaints, however dwarfed by Vodaphone's two-thirds improvement.


Bringing up the rear is Optus, blaming it's increased 4G network usage and weather issues affecting cable network operations.


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