Comcast subscribers who dealt with Internet trouble throughout Monday will receive a $5 voucher from the cable company. Even though many users reported problems that reportedly started Monday morning, Comcast's service entirely dropped around 6:30 PM local time - and trying to log back on was difficult.
Comcast is blaming a hardware failure in some of its DNS servers, but the DNS issue impacting Internet service and VOD has been resolved.
"Since the incident, we have been working non-stop to fully understand the problem and bring additional DNS capacity online in the affected areas, so we can prevent it from happening again," Comcast said in a public statement. We all rely on the Internet and expect it to be there when we need it. We are directly reaching out to those who reported problems last night to offer our apologies and a credit for lost service.
Many Comcast subscribers on the west coast reported a brief period of downtime on Saturday evening, with users in the San Francisco Bay Area dealing with suddenly broken Internet connections - with periodic issues for several hours after the incident.