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Consumer Reports: Comcast, Time Warner struggle to win over customers

Perhaps not a surprise? Subscribers aren't pleased with Comcast and Time Warner Cable, according to Consumer Reports
By: Michael Hatamoto | Business, Financial & Legal News | Posted: May 31, 2015 8:52 pm

Comcast, Time Warner Cable and Charter are notorious for their poor customer support, which they've tried to improve, and are in the basement yet again, according to a recent survey from the Consumer Reports National Research Center.




The survey studies TV, Internet, and phone service subscriptions, or bundled packaged for all three services - and the results may not be surprising, yet are still extremely frustrating. Overall, 20 of 24 TV service companies received the lowest score Consumer Reports dishes out, while 39 ISPs received a middling score for Internet service.


"Today more than 90 percent of all our appointments are one-hour windows or specific time of day," a Time Warner spokesperson told CNET. "We're bringing dramatically faster Internet speeds and more than 20,000 on-demand choices to customers in markets throughout the country, and we've also introduced a new six-tuner, 1-terabyte DVR to meet viewer demand. And we're going to keep working every day to make TWC the most reliable, highest-value choice in the areas we serve."


How happy are you with your TV and Internet service?


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