Tech content trusted by users in North America and around the world
6,794 Reviews & Articles | 46,932 News Posts
TRENDING NOW: AMD rumored to launch its dual-GPU next month, the Radeon R9 Fury X2

Sony says replacement PlayStation 4s will not take six weeks

Sony says PlayStation 4 replacements are immediate and will have expedited shipping (NYSE:SNE)
| Gaming Consoles News | Posted: Nov 20, 2013 6:46 pm

The PlayStation 4 was released last Friday in the US. There have been a few issues users have been running into, such as HDMI problems, bricked consoles, and the troublesome blue light issues. Sony says that 1% (10,000) of their PlayStation 4 units have been affected. A Sony representative speaks with IGN and assures that Sony is working on getting users their replacement PlayStation 4 units. Although that's 10,000 unhappy customers, 10,000 out of a million units isn't too bad. Sony's representative also mentions that the rumor of replacement consoles being shipped in 2014 is false, and that customer support is immediately replacing units with expedited shipping.




Sony representative speaking with IGN: "We understand the frustration of consumers that have had a problem and are working with them and our retail partners to help troubleshoot issues and ensure affected units are exchanged. Rumors' online stating that PlayStation customer service is informing people that it will take six weeks to get a replacement unit. Those rumors are false. Our customer support team is exchanging units with new replacements immediately and with expedited shipping."


Related Tags

Got an opinion on this news? Post a comment below!
Subscribe to our Newsletter

Latest News Posts

View More News Posts

Forum Activity

View More Forum Posts

Press Releases

View More Press Releases