TweakTown
Tech content trusted by users in North America and around the world
6,213 Reviews & Articles | 40,213 News Posts

EA refused refund and threatened SimCity customer with Origin ban

EA declines customer request for refund, threatens Origin ban if user disputes transaction

| Business, Financial & Legal News | Posted: Mar 7, 2013 7:28 pm

Many people are upset by the launch issues that SimCity has suffered from since its release on Tuesday. Some have gone so far as to request refunds, though EA doesn't seem to want to issue them, despite a statement from EA's global community manager saying that users could request one.

 

TweakTown image news/2/8/28965_1_ea_refused_refund_and_threatened_simcity_customer_with_origin_ban.jpg

 

Of course requesting a refund doesn't mean that a user will get one. "If you regrettably feel that we left you down, you can of course request a refund for your order at http://help.origin.com/contact-us, though we are currently still in the process of resolving this issue."

 

One extremely unhappy customer posted a transcript (see above) of his chat with Origin support. The support agent declined his refund request, to which he suggested he might ask his bank for one. The chat agent responded that disputing the charge would result in an Origin account ban.

 

EA is working on fixing the problem by patching servers and bringing more online, though it's not clear to what effect these patches have had. We'll keep you up-to-date on the ongoing SimCity launch problems.

NEWS SOURCESGameranx.com, Forum.ea.com

Related Tags

Further Reading: Read and find more Business, Financial & Legal news at our Business, Financial & Legal news index page.

Do you get our news RSS feed? Get It!

Got an opinion on this news? Post a comment below!

Latest News Posts

View More News Posts

Forum Activity

View More Forum Posts

Press Releases

View More Press Releases