TweakTown
Tech content trusted by users in North America and around the world
6,136 Reviews & Articles | 39,420 News Posts

Google apologizes for Nexus 4 delays, blames LG

LG gets the blame from Google for poor Nexus 4 stock, delays

| Mobile Devices, Tablets & Phones News | Posted: Dec 18, 2012 8:31 am

Google's Nexus 4 smartphone is one of the best smartphones on the market, and if you're lucky enough to get one, you treasure it. But, stock has been so up and down lately, and it looks like Google just can't get enough of them into consumers' hands.

 

TweakTown image news/2/7/27340_09_google_apologizes_for_nexus_4_delays_blames_lg.png

 

Google UK and Ireland Managing Director Dan Cobley took to his Google+ page to explain what has been happening, where he blamed LG on their "scarce and erratic" supplies to Google, admitting that their communication had been flawed. Cobley took it a step further personally offering "an unreserved apology" to Nexus 4 buyers, calling the delays "unacceptable", and he has promised to work "through the nights and weekends" to resolve the issue.

 

There should hopefully be some shipments heading out before Christmas, and for the full statement from Cobley, read below:

 

Dear all

 

I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue. Supplies from the manufacturer are scarce and erratic, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process.

 

For those that originally received a 3-5 days shipping estimate, your orders are now in process for fulfillment. You can expect an email notification early this week which will include tracking information. Although you will be initially charged in full, you will receive a credit for the shipping charge soon after.

 

For others that received pre-Christmas shipping estimates, we anticipate processing your orders for fulfillment this week.

 

I realise that the people who ordered the Nexus 4 so early are among our most committed and loyal users and we are doing all we can to put things right.

 

Sorry again.

 

Dan

NEWS SOURCES:Techspot.com

Related Tags

Further Reading: Read and find more Mobile Devices, Tablets & Phones news at our Mobile Devices, Tablets & Phones news index page.

Do you get our news RSS feed? Get It!

Got an opinion on this news? Post a comment below!

Latest Tech News Posts

View More News Posts

Forum Activity

View More Forum Posts

Press Releases

View More Press Releases