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Best Buy ends high-priced restocking fees

No more restocking fees at Best Buy

| Business, Financial & Legal News | Posted: Dec 20, 2010 5:06 pm

I think I can speak for everyone when I say restocking fees suck. We all know it doesn't really cost companies 10% or more of what the purchase price of a gadget is to restock them. Those fees are just a way for the company to help talk us into keeping the gadgets we really don't like and would return if we didn't have to pay a fee. Best Buy has announced it has finally stopped being such a douche and eliminated restocking fees.

 

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The fees were killed off on December 18 and the store will even refund you that restocking fee if you made a return in the 30 days or so prior to the 18th and were charged 10% or 15%. The old restocking fees were 10% of the price on an iPhone and 15% on other electronic devices like notebooks, TVs, GPS devices and more. Those high fees could add up to some really big losses for the consumer.

 

An email that Best Buy sent to stores across the country ended up in the hands of The Consumerist and it read:

 

" Effective Saturday, Dec. 18, the 15 percent restocking fee will no longer apply to computers (including notebooks, tablets and iPads), projectors, camcorders, digital cameras, radar detectors, GPS navigation, in-car video systems, DJ equipment and lighting, or Pro-Audio equipment. The 10 percent restocking fee will no longer apply to iPhones. Restocking fees shouldn't be charged for any returns of these products going forward.

 

This policy change is being made because we want to be the best destination for gifts and technology. To do that we need to make it easy for our customers to return product when they need to, which will give them one more reason to love Best Buy."

 

NEWS SOURCE
Consumerist.com

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