Asus has maintained its lead over Apple in RESCUECOM's reliability report for the second quarter running.
Now the report is interesting as it only deals with trouble calls that are placed with RESCUECOM directly. This makes it at the very least inaccurate in terms of true reliability.
Still we can see an interesting localized trend here. Asus has been increasing its market presence beyond of the Ad-in and component segments for the last few years. They are increasingly a one stop shop for many, many products. These products on the whole are well put together and designed for the average consumer. Typically when a manufacture does this there are growing pains involved.
These pains are usually product reliability ad service related. Asus seems to have somehow avoided these and are pushing good quality out of the gate.
Of course Asus has had its share of problems, they have recently had to change the way their support site works (it is now its own separate site) and revamped their customer support as whole to keep up with the massive presence in the market.
Only time will tell of Asus can maintain the apparent high-quality of their products. But if they do I imagine that we might see a few new Apple adds about it.