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Dell Pulls Half Priced offer amid uproar

Claims ad was a mistake

| Posted: Nov 18, 2008 12:55 pm

Dell has once again offered a system for roughly 50% off only to claim it was a mistake and not honor any of the orders people placed.

 

The Sydney Morning Herald has news that Dell was flogging a Vostro 220ST for $240 (regularly $799) but when the orders started pouring in they claimed the ads were a mistake. Consumers are saying that the Dell ads were intentional as the same system showed up on Monday for $350.

 

Read the full article here.

 

Dell Pulls Half Priced offer amid uproar

Dell believes it is justified in refusing to honour the sales, saying it did not send customers a notice accepting the orders and therefore no contract was created. Dell did, however, send customers an automated response acknowledging the orders.

 

Dell Australia spokesman Marty Filipowski said the offer was simply a mistake and stemmed from Dell accidentally allowing customers to delete certain accessories from their orders.

 

"Those who deleted the preconfigured accessories from their order where inadvertently offered the product for $238.64," he said.

 

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