Maria Raybould's husband passed away from cancer not too long ago, but shortly after, T-Mobile ordered her to pay a cancellation fee on her husband's mobile phone contact.
Raybould even took in her dead husband's ashes into her local T-Mobile store, as well as the death certificate, and funeral bills, all of which the company refused to acknowledge. The widow continued to receive threatening letters from bailiffs, and when she confronted T-Mobile staff, she suffered a panic attack.
She said: "I've been up to the shop with the death certificate, with a letter from the crematorium, the funeral bills - even his ashes. I took in everything I could. I lost it in the shop. I gave them 20 minutes to sort it out. I went outside and had a panic attack. When I went back in the girl told me she had spoken to the manager and they were going to stop the contract. Then I had another letter about the bailiffs". Raybould said that the day after her husband died, she had her son contact T-Mobile about cancelling the contract, but the company said they needed to see the death certificate.