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Inside GIGABYTE - Australian Service Center Tour - Tech Support and Problem Diagnostic

By: Cameron Wilmot | Editorials in Motherboards | Posted: Jun 29, 2005 4:00 am

Inside GIGABYTE Melbourne - Tech Support and Problem Diagnostic


The majority of this article will be a pictorial with explanations, where they are required.


- Tech Support


We'll start off with the tech support guy below who works with GIGABYTE's distributors and major resellers. End-users are unable to speak with GIGABYTE directly however the distributors and resellers facilitate the support for the end-user.




The tech support guys test bench which is used for any testing which may need to be done to provide answers for the end-user.


- Problem Diagnostic


The first step in repairing the faulty product (whether it be motherboard, graphics card, notebook or any GIGABYTE component for that matter) is to determine which part of the product is faulty.






The photos above show the debug equipment used to help determine which part is faulty and what needs fixing. The card in the PCI slot spits out a number which can then be referenced to work out what needs to be fixed.


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